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Direct Billing

Kitchener Physiotherapy & Wellness clinic offers direct billing to most insurance companies for physiotherapy and massage services. This time-saving, stress-free process is designed to enhance your patient experience with us.

We offer direct billing to



How does direct billing work for extended health benefits?

With your permission, Kitchener Physiotherapy &Wellness will submit your claim to an online portal for services you received at our location. You need to provide us with your insurance policy number and member ID. Your portal will give us an idea on the exact amount that your benefit plan will cover and you may need to pay the remaining portion, depending on your coverage plan.

(Note: Most insurance companies offer direct billing, but not all.)

Will I need to pay anything?

You may need to pay the remainder of your visit fee, depending on insurance plan. If your insurance company covers 100% of your cost, then you don’t need to pay anything. If your insurance company covers 80% of your visit, then you need to pay the remaining 20%.

What treatment you will direct bill for?

We offer direct billing for all of your physiotherapy and massage services.

Do I need a doctor’s referral for my physiotherapy or massage therapy?

In Ontario, you have direct access to physiotherapy and massage services, which means that you can obtain the services without a referral from your doctor. However, some insurance plans require a doctor’s referral, so be sure to check your coverage prior to your visit.

What if I have several insurance plans? Do you offer co-ordination of benefits?

Unfortunately, Portal allows only one insurance plan to be direct billed. Hence you need to pay the remainder of the portion owed to the clinic. We provide itemized receipts as needed.

Do I get a receipt?

Yes, you will get a receipt for the remainder of the portion that you payed to the clinic. For direct billing patients, we can provide you with the statement submitted to online portal.

What If my insurance company denies or cannot process my billing?

You can pay us directly and get reimbursed from insurance company. We accept e-transfer, Visa, MasterCard, Debit or cash. We will provide you with the receipt for you to submit to your insurance company.

What if I have further questions?

For additional information please contact us at 226-215-3114.

How do you bill for motor vehicle accident injury physiotherapy?

We do direct billing for MVA patients. However, for Motor vehicle Accident Billing we need to follow FSCO guidelines. If you have extended health benefits, we are required to use your private benefits prior to billing your car insurance company as per FSCO. For additional information please contact us at 226-215-3114.

How do you bill physiotherapy for work related injuries (WSIB)?

Work related injuries are covered with wsib for physiotherapy in kitchener. We do direct billing to the Workplace Safety Insurance Board. Prior to booking your appointment with us, you should report your injury to your employer and submit appropriate paperwork to the WSIB. For additional information please contact us at 226-215-3114.

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